TERMS AND CONDITIONS
Customers can make a booking online through our website https://thecarportandspa.com.au or through the phone 08 9277 4441. Online is preferred option.
Incorrect drop-off and arrival dates and times can affect the accuracy of our quotation. So, it is important to provide the correct information.
We advise our customers to arrive at our premises 10 minutes before shuttle time booked so that we can complete other formalities and the shuttle can leave on time.
We provide 1 complimentary drop off and 1 complimentary pick up for 1 booking.
Yes. The Car Port & Spa is a Valet service and as such requires your car keys to drive in and out of our yard as no one other than our staffs are permitted to drive inside our yard due to the safety of the other cars present in the yard.
The Car Port & Spa provides undercover parking for the motorbikes. We have a room allocated to the customers who can leave their helmets and other stuffs in that room and we take care of their belongings while they are away.
Our car parks and undercover storage facility are under high security alert which we do not disclose here for security reasons.
Through email, phone or simple walk-in. Email is preferred option.
Our parking operation is based at 504 Great Eastern Highway Redcliffe (Cnr of Ivy St) WA 6104.
Yes, we are a legitimate business. Our ABN is 99 6597 7463.
Booking may be cancelled for whatever reason at any time up to 48 hours prior to the start of the booking period. You will receive a refund subject to a minimum 48 hours’ notice ($ 20admin fee is non-refundable). Cancellation must be made by emailing us at [email protected].
The bookings for the customers not turning up on the booked date and time are considered as no show and so no refund will be made.
Note: Booking made to park in less than 48 hour is non- refundable.
The extension of the parking needs to be made through the phone at 08 9277 4441 or email at [email protected].
The extension of the booking would cost $ 15/ day for Undercover Parking and $ 10/ day for Outdoor Parking
To organise the pickup of the vehicle before the actual date mentioned in the booking needs to be made through the phone at 08 9277 4441 or email at [email protected].
There will be no refund of money for arriving early than what it is booked for.
The dates of the booking can be changed through phone at 08 9277 4441 or email at [email protected].
We don’t charge anything for changing the dates of the booking as long as the numbers of dates remain the same. If the number of parking days gets extended by changing the dates then it would cost $ 15 per day for Undercover Parking and $ 10 per day for Outdoor parking. There will be no refund of money if the number of parking days is less than what it has been paid for by changing the dates.
The Privacy Policy of ‘The Car Port & Spa’ covers the following points mentioned below:
The personal information collected from the customers is not disclosed to anyone.
The personal information of the customers cannot be accessed by anyone other than the staff members of ‘The Car Port & Spa’.
The customers can always contact us if they have any concern about their personal information.
The customers parking their vehicles with The Car Port & Spa agrees to the condition that the company will take every care possible for vehicles during storage, but no responsibility will be taken for any loss or damage to vehicles during the term of the storage.
Yes, we do provide parking for a Motorhome, Caravan and a Trailer. The bookings for them cannot be made through the website as they have a different pricing structure and needs to be booked through the phone.
Our business hours are:
Weekdays – 4am to 10pm
Weekends – 8am to 6pm
See after hours for procedures outside of business times.
Call office to receive details on lock box procedure. We will text to your mobile code to access lockbox. Refer to business hours.
Note: